No, registration is not required for purchase. However, registering saves you time when making future purchases. Registration is quick and easy. Click here to register. We'll provide you with detailed instructions throughout the process. You can also access this from the "My Account" link in the navigator bar at the top of each shop page.
We age screen our users to ensure that we don't collect personally identifying information from people under 18 years of age. You must be 18 or older to order. For more information, please review our Privacy Statement.
Your password provides an extra level of security for the personal information you share with us, and will help protect against any unauthorized changes to your account after you complete the registration process.
The most common problem is typos. When you enter the number, please type very carefully. Do not enter dashes, commas, or spaces between the card numbers.
If you get an error message that asks you to re-enter information about your credit card, make sure you re-enter all the information - the credit card type, account number and expiration date. The information is not stored in our system until registration is complete.
If you still experience problems, click here for technical support assistance.
Click the My Account link in the shop navigation bar and sign in. Once you've signed in to your account, you'll be presented with a summary of your account information. From there, you'll have the option to change your password, billing and contact information by clicking the "Edit" link that appears next to that information on the screen. You'll also have the option of adding, editing, or deleting shipment addresses and credit card information. Finally, you'll be able to change the default shipping address and credit card you wish to use for Express Checkout.
Express Checkout allows you check out with fewer clicks. If you sign up, we will store your credit card and billing information on our servers so that you will not have to enter this information each time you shop. To sign up for Express Checkout, click the My Account link in the shop navigation bar and log in. Once you've signed in to your account, you'll be presented with a summary of your account information. Under the Checkout Preferences heading, click the "Edit" link and enter the credit card you'd like to use to shop, then check the check box for Express Checkout.
On the Login/Registration Page select the "Forgot your password?" link and enter your username. For your security, we do not email your password to you. Instead you will be prompted to change your password should you forget it. A valid email address is required in order for us to send you a link to a page on our server that will allow you to change your password.
Please do not call our Customer Service associates to obtain your password. It can only be obtained through the website using the "Forgot your password?" link.
You can browse by category or use our Search function to find the items you're looking for. Each item sold on the site has a unique product description page, listing price, SKU number and availability. Click on the "Add to Cart" button to add the item to your Shopping Cart.
Throughout HotWheelsCollectors.com, you can use our handy Search function to locate an item by keyword, part of the product name, or by SKU number.
Simply type the keyword, product name or SKU and click "Search" to see the search results. If you do not receive the results you expected from entering a SKU number, try searching by a one-word description, such as "Mustang" or "Camaro."
Click on the "Shopping Cart" link in the navigation bar, which appears on most pages throughout the site. On the Shopping Cart page, a "Remove" link will be available for each item in your cart. Simply click on it to remove the item from your cart.
Review your Shopping Cart to make sure you've selected everything you want, including sizes, colors and quantities as necessary. Then click the "Checkout" button. If you've created an account with us and stored your shipping and credit card information, you can use Express Checkout for the fastest service possible. If not, you'll be prompted to provide shipping, credit card and billing information, which will not be stored on our servers unless you ask us to retain it after your order has been completed.
Our goal is to ship your order as quickly as possible subject to availability, receipt of payment, and credit authorization. The shipping time quoted when placing your order is an estimate. Our warehouse determines the most efficient shipping method to ship your order so that you receive it in the timeliest manner. Delivery calculation starts on the first business day after the order is placed. (Business days are Monday through Friday, not including holidays.)
If your order has not been confirmed via e-mail within 24 hours of placing your order, or if your order does not arrive within the delivery time quoted in the order confirmation e-mail you received, contact our Customer Service Department via e-mail at email@example.com or call 1-800-858-0102. In order for us to provide the best customer service, please include your full name and zip code in your e-mail.
We use Secure Sockets Layer (SSL) technology to protect credit card data during transmission to our website, and adopt careful internal procedures to safeguard this information in our system. Please see the Mattel Privacy Statement and Terms and Conditions for more information.
We accept Visa, MasterCard, American Express and Discover credit cards. You must be 18 or older to order. We cannot accept money orders, purchase orders, cash or checks for online orders. Offer subject to acceptance. All prices quoted are in U.S. dollars.
We can accept international billing; however, we are prohibited from selling to Cuba, Iran, Libya, or Sudan. All orders are in U.S. currency. The ship-to address for the item must be within the U.S., its territories, and Canada only. If you have a friend or family member in the U.S. who can receive shipments for you, enter their shipping address in the 'ship to' fields and your billing address in the 'bill to' fields. We will ship the item to your friend or family member, who must assume the responsibility of shipping the item on to you.
Any item that is not currently in stock will be shipped to you when it becomes available. You will not be charged until your item is shipped. You will also not be charged for any additional shipping fees for orders that involve multiple shipments.
Like many other online shopping sites, HotWheelsCollectors.com utilizes a virtual shopping cart in which items may be placed prior to check out. Items may be held in the shopping cart, but are not guaranteed to be available for purchase until the check out process has been completed. An item is only guaranteed once the order is completely processed and a confirmation response is received.
Continental U.S. address: standard, 2-Day Rush, and Next-Day Rush delivery.
Canadian address: standard, express.
Military APO/FPO address: standard delivery.
Alaska, Hawaii, Puerto Rico: standard, 2-Day Rush and Next-Day Rush delivery.
All other U.S. territories: standard, and Next-Day Rush delivery.
Please note for Canadian shipments a US$15 surcharge is added to standard shipping and processing rates. Express shipping is available to Canadian addresses for an additional US$10. Most items will arrive approximately 2 days faster than standard Canadian shipping, though we cannot guarantee an exact delivery date. All prices quoted are in U.S. dollars.
For all Rush orders, please allow one additional day for processing. All prices quoted are in U.S. dollars.
Click here for our complete shipping price chart and details on standard and Rush shipping.
Shipping prices are based on your total order, excluding sales tax. The minimum shipping charge is $5.95 for the first shipping address on your order, and $5.95 for each additional address. Click here for our complete shipping price chart.
Please note: Canada Delivery fees are costs paid through a customs broker to allow delivery to your door. They are comprised of applicable duties, taxes and brokerage fees. All prices quoted are in U.S. dollars.
Certainly! During the checkout process, you will be asked whether you are shipping to your billing address, to a single shipping address other than your billing address, or to more than one address. Just select "Ship my items to more than one address" on the Shipping Address Options screen and continue as instructed.
Only one shipping method is allowed per order. The standard shipping rates apply for the first address in your order; each additional address costs only $5.95 per address. (For shipments to multiple Canadian addresses, taxes apply for each shipping address used.)
No, orders can be shipped within the U.S., its territories, and Canada only. If you have a friend or family member in the U.S. who can receive shipments for you, we can accept international billing, but the ship-to address must be within the U.S., its territories, and Canada only. Restriction on international shipments is not a Mattel-specific issue. Many companies do not ship internationally due to complex business issues surrounding currency conversion, international shipping regulations and restrictions, cost, and systems issues.
Unfortunately, once an order is submitted through HotWheelsCollectors.com, it goes immediately into the system and cannot be changed. All orders, however, may be returned unless expressly noted otherwise. On the back of the packing slip included with your purchase is a form with complete return information. Return any product for refund of the purchased price within 28 days unless expressly noted otherwise. Red Line Club™ memberships are not refundable. Shipping and processing charges are not refunded. We do not accept returns COD. Returns and exchanges are normally processed within two business days.
Unfortunately, once an order is submitted through HotWheelsCollectors.com, it goes immediately into the system and we are unable to cancel it. All orders, however, may be returned unless expressly noted otherwise. On the back of the packing slip included with your purchase is a form with complete return information. Return any product for refund of the purchased price within 28 days unless expressly noted otherwise. Red Line Club™ memberships are not refundable. Shipping and processing charges are not refunded. We do not accept returns COD. Returns and exchanges are normally processed within two business days.
You should receive an initial email confirmation within a few hours of placing your order. A detailed email confirmation including items ordered, shipping addresses, and order total will be sent within 24 hours of placing your order if you selected the check box asking whether you would like to receive email confirmation of your order during the checkout process.
In order to receive an email confirmation, you must submit a complete, accurate e-mail address with your online order. Since it takes some time to process your order, please do not call to check your order status until at least 24 hours have passed. Our operators cannot access order information before the system has been updated.
Click here to check the status of your order. Please note that it may take up to 24 hours for new order information to appear online.
You may also call us at 1-800-858-0102 Monday-Friday 7 a.m. to 10 p.m. Central Time, to check on your order. Again, please allow up to 24 hours from the time you place your order to allow our systems to be updated.
Return any product for refund of the purchased price within 28 days unless expressly noted otherwise. The Red Line Club™ memberships are not refundable. Refunds of the purchase price will be offered for returned product submitted for exchange that is sold out or no longer available. Shipping and processing charges are not refunded. We do not accept returns COD. Returns and exchanges are normally processed within two business days. Please pack your shipment securely and return it to us via UPS or insured mail for your protection.
Our address is:
Returns Department Hot Wheels
8300 Fairway Place
Middleton, WI, 53562
Please note: Returns from Canada can be shipped to:
45 Mural St. Unit 3
Richmond Hill ON L4B 1J4, Canada.
Unlike shipping and processing charges, Canada Delivery fees paid on items being returned are refundable. You must include your order number to receive this refund.
If you're having problems with your user name or password, click here to go directly to our password help screen. Otherwise, the likely problem is that HotWheelsCollectors.com is experiencing high traffic, and we're working to meet the demand. We thank you for your patience, and ask that you wait a moment before trying to sign in again or trying to view an item page. If this doesn't help, click here to contact us regarding the issue.
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