What is the Hot Wheels® Red Line Club®?
The Hot Wheels® Red Line Club® (RLC) is an annual premium membership for members of HotWheelsCollectors.com (HWC). For a membership fee of either USD $24.99 for the Classic level or $89.99 for the Chrome level (plus shipping & processing), RLC members enjoy valuable features and exclusive products not available to other HWC members.
What do I get with my membership?
Members at both the Classic and Chrome levels receive a membership kit including a limited edition, club-exclusive Hot Wheels® car. The car will be produced in four colors and Members at the Chrome level receive all four color variations. Members also receive a custom member card, membership button and commemorative patch. All members also get early access to select sales and club-only content, like sneak peeks at upcoming vehicles and RLC-Only features. Please see the Membership Benefits section below for more details.
Am I eligible to join the Club?
You're eligible to join if you're at least 18 years old on the date you purchase your membership and have a valid credit card. (Sorry, we can't accept checks or money orders.) Although membership in the RLC is offered worldwide (except to residents of Cuba, Iran, North Korea, Syria and Sudan), it's important to note that we can only ship physical items to addresses within the 50 United States, the District of Columbia, and territories of the United States or Canada (an "Eligible Shipping Address"). Please also note that customers are responsible for any applicable taxes and duties on purchases shipped to Canada. If you're in an area where we can't currently ship, you can (at your own expense and risk) engage a third-party shipper located at an eligible shipping address to receive and forward physical items shipped by us.
How do I join the Club?
First, you'll need a basic membership at HotWheelsCollectors.com – it's easy and free to get one! Just click here to register, and provide a valid email address and agree to the posted terms and conditions. Once you have an active user name and password, you can sign in and purchase your RLC membership here .
When will I receive my membership kit?
As soon as you purchase your RLC membership, your credit card will be billed for the membership fee at the level you've chosen and you'll be given access to the RLC members-only areas of HotWheelsCollectors.com. Please note that the name associated with the SHIPPING ADDRESS you enter when you register will be printed on your membership card. Your membership kit will be shipped to you when all of the elements have been prepared, normally within a couple of months.
Can I get a replacement RLC membership card?
You sure can. If you lose your card or would like one with a different name, replacement cards are available for USD $5.00, plus S&P. Just call 1-800-858-0102 during regular business hours and a customer service representative will be happy to help you.
Am I guaranteed the chance to purchase each version of the RLC and HWC Exclusive cars?
Since all of the cars offered as HWC Series cars (and most other cars we offer) are limited in the quantities produced, we can't guarantee every RLC member will be able to purchase each one of the cars. Your membership does include access to an RLC Priority Window that gives you at least a 24-hour chance to purchase many of the cars we offer before non-RLC members.
Want to ensure you don't miss a single HWC Series offering? As an RLC member, you'll have the chance to sign up for our optional HWC Series Subscription Plan! Offered only to RLC members prior to the first HWC Series car sale of the year, you'll be guaranteed to receive one each of the HWC Series cars issued within the membership year. We make a specified number of subscriptions available for a limited time each year, and with your subscription you automatically receive:
We also offer RLC Exclusive sELECTIONs® cars ONLY to RLC members for a limited time each year. We produce only the quantity ordered by members, so as long as you place an order for a sELECTIONs® car within the RLC Priority Window for ordering, you'll receive one.
Can I order by phone or fax?
We only accept orders for RLC memberships and the RLC and HWC Series cars at HotWheelsCollectors.com, but it's quick and secure. Just click here to order
Can I get a refund if I'm not satisfied?
We're sorry, but we can't offer refunds for any reason for this club. Please make sure you're comfortable with our RLC Membership Agreement and this RLC Membership Summary before you purchase an RLC membership.
Can I get a replacement vehicle if there's something wrong with one of the RLC Exclusive cars, HWC Series cars or other exclusive cars or online offers that I receive?
Since our cars are limited in numbers, we don't keep extra inventory and can't offer exchanges or guarantee availability of replacement cars to send to people who received damaged merchandise. We're happy to offer full refunds to customers who promptly return the damaged merchandise.
Can my membership be suspended?
All club members are expected to follow the Membership Agreement. In rare cases, and at Mattel's sole discretion, violations of the Membership Agreement can be considered cause to suspend your access permanently from the RLC member areas, and/or access to HotWheelsCollectors.com. Also, in cases of extreme or repeated misconduct (as determined solely by Mattel), your membership and all club benefits (including, but not limited to, accrued reward credits, pending orders or backorders, and all other transaction-related activity) may be terminated without refund or credit.
What do I get by becoming a member?
How long is the membership valid?
Regardless of when you purchase your membership during the year, you'll enjoy all the great benefits described above through December 31, 2015. (Plans for the following year's memberships will be announced late in the current year or very early in the following year, unless otherwise specified). Ready to purchase your membership? Just click here to get started!