2010 Hot Wheels® Red Line Club™ Membership Overview

Updated January 2010

GENERAL QUESTIONS

What is the Hot Wheels Red Line Club?

The Hot Wheels Red Line Club (RLC) is an annual premium membership for current members of the HotWheelsCollectors.com (HWC) website. For a membership fee of USD$24.99, plus S&P (shipping & processing), Hot Wheels Red Line Club members will enjoy several premium features not available to other HWC members through December 31, 2010.

Do I have to register with HotWheelsCollectors.com in order to become a Club member?

Yes. The Hot Wheels Red Line Club membership is only available to members of the HotWheelsCollectors.com website. The HotWheelsCollectors.com membership is free and simply requires that you agree to the posted terms and conditions and provide a valid e-mail address when registering.

Am I eligible to join the Club?

You are eligible to join the club if you are at least 18 years old on the date that you purchase your membership and have a valid credit card. (Sorry, no checks or money orders will be accepted). Membership in the RLC is offered worldwide, except that you are ineligible if you are a resident of Cuba, Iran, North Korea, or Sudan. You should also note that we only ship physical items to addresses within one of the 50 United States, the District of Columbia, and territories of the United States or Canada (an "Eligible Shipping Address"). However you may, at your own cost and risk, engage a third-party shipper located at an eligible shipping address to receive and forward physical items shipped by us. Please note Canadian customers are responsible for any applicable taxes and duties on purchases shipped to Canada.

How do I join the Club?

In order to join the club, you must first become a registered member of HotWheelsCollectors.com. The HWC membership is offered completely free and simply requires that you agree to the posted terms and conditions and provide a valid e-mail address when signing up. Once you have an active user name and password from HotWheelsCollectors.com, you can sign in and then purchase your Hot Wheels Red Line Club membership from the Hot Wheels Shop. You must comply with all of the additional registration requirements to purchase your membership in the club, including providing an eligible shipping address and other contact information.

When will I receive my membership kit?

As soon as you purchase your Hot Wheels Red Line Club membership, you will be granted access to the RLC members-only areas of the HotWheelsCollectors.com website. At that time, your credit card will be billed (as the service you paid for has been delivered). Your membership kit will be shipped to you as soon as possible.

Which car will I receive in the membership kit?

The membership kit includes an exclusive die-cast car and a personalized credit card style membership card with your RLC member number and your name on it. Each year, the RLC Exclusive club car is different. In 2010, the RLC Exclusive club car is the 1:64 scale Custom AMC AMX with color variations as follows: the first 3,500 members to join or renew will receive the car in chrome, then the next 4,500 members to join or renew will receive the car in red, then the next 5,500 members to join or renew will receive the car in blue, and the last 6,500 members to join or renew will receive the car in purple.

What name will be printed on my RLC membership card (Billing or Shipping)?

The name associated with the SHIPPING ADDRESS will be printed on the membership card. This is very important because you will need to pay for a replacement card if you supply a name other than the one you want on the card in association with the shipping address (assuming you want a replacement card). Please make sure you specify the name you want printed on the membership card as the name associated with the shipping address.

Can I get a replacement RLC membership card?

Yes. Replacement RLC membership cards are available for a fee of USD$5.00, plus S&P, from customer service. Please call 1-800-858-0102 during our business hours to order a card. If you believe we made a mistake in the printing of your card, we may consider waiving the fee.

Am I guaranteed the chance to purchase each version of the RLC and HWC Exclusive cars?

Yes, and no. Since all of the cars offered as HWC Series cars are limited in the quantities produced, we cannot, under any circumstances, guarantee that every Hot Wheels Red Line Club member will be able to purchase each version of the HWC Exclusive cars. We do, however, offer the RLC Exclusive sELECTIONs™ cars ONLY to RLC members, and we produce the quantities ordered, so as long as you place an order for a sELECTIONs car within the specified time, you should be able to get it.

Can I order by phone or fax?

No. Only online orders will be accepted for RLC memberships and the RLC and HWC Series cars. You must order via the Hot Wheels Shop website.

What if you have more members than cars to sell?

Not every member will buy every single online product we offer. For example, if we have 11,000 members and we offer 10,000 cars, we might still have inventory remaining after everyone who wants one buys one. With that said, membership in this club is not a guarantee to purchase any cars. The club membership clearly states that you are guaranteed certain benefits such as the membership kit, access to exclusive areas of the HWC site, and the opportunity to purchase exclusive cars before anyone outside the club has the opportunity to order. Due to the limited quantities, orders will be filled on a first-come, first-served basis. (Of course, only Hot Wheels Red Line Club members will have an opportunity to compete in an exclusive 24-hour Priority Window - see Membership Benefits below).

Can I get a refund if I am not satisfied?

No. We will not offer refunds for any reason for this club. Please make sure you are comfortable with our Membership Agreement and this Membership Overview BEFORE you purchase an RLC membership.

Can I get a replacement vehicle if there is something wrong with one of the RLC Exclusive cars, HWC Series cars, RLC Exclusive sELECTIONs cars, or other exclusive cars or online offers that I receive?

No. Due to the fact that all of our cars are limited in numbers, we do not keep extra inventory and therefore cannot guarantee availability of replacement cars to send to people who received damaged merchandise. We will, however, offer refunds to customers who choose to promptly return the damaged merchandise. No exchanges will be made though - refunds only (upon our receipt of the merchandise in question).

Can I pre-sell an item I am planning to purchase?

Absolutely not. Due to the fact that pre-sales cause confusion over the actual release date, we prohibit such activity. If you pre-sell an item, then we can terminate your RLC membership with no refund to you.

Can I be kicked out of the club for any reason?

Any unauthorized use or reproduction of any materials contained on the HWC website, or other violations of the Membership Agreement, will be considered cause to revoke your access permanently from the Hot Wheels Red Line Club member areas, and it is at the sole discretion of Mattel to revoke all access to the HWC site. Also, in cases of extreme or repeated misconduct (as determined solely by Mattel), all club benefits may be revoked without refund or credit. The bottom line is that we will be reasonable, but we expect all club members to follow the rules.

Can I post content from the club on a bulletin board or another website?

Absolutely not. All content within the Hot Wheels Red Line Club site is the property of Mattel, Inc. and may not for any reason be copied or retransmitted without permission from Mattel. Please be aware that any instances of content being copied, posted, transferred, or the like will result in the cancellation of your membership without any refund or credit. We take these matters seriously -- giving away content that others have paid for devalues the Red Line Club membership for everyone.

MEMBERSHIP BENEFITS

What do I get by becoming a member?

1. You will receive a membership kit that includes a personalized membership card with your member number and a limited edition exclusive die-cast car. In 2010, the club car is the 1:64 scale Custom AMC AMX with color variations as follows: the first 3,500 members to join or renew will receive the car in chrome, then the next 4,500 members to join or renew will receive the car in red, then the next 5,500 members to join or renew will receive the car in blue, and the last 6,500 members to join or renew will receive the car in purple.
   
   
2. Hot Wheels Red Line Club members will have an exclusive Priority Window of time (24 hours before non-RLC members) to purchase certain exclusive cars promoted on HotWheelsCollectors.com that will be released throughout 2010. In the Next HWC Offer box on the home page of the site, we will specify when each Priority Window begins. In addition, if and when the cars become available to the rest of the HWC members, the Hot Wheels Red Line Club members will be able to purchase a second of these exclusives (if inventory remains). NOTE: Whenever cars are made available to all HWC members, RLC members will be competing with non-RLC members for the remaining cars. Non-RLC members can purchase a total of one car versus the RLC members who purchase one car during the Priority Window and one more car along with the non-RLC members whenever availability opens up to the entire HWC membership (or two cars whenever availability opens up to the entire HWC membership) if inventory remains. In either case, only RLC members can buy two cars (assuming there are any left after the initial 24-hour Priority Window) versus non-RLC members who can only purchase one. Also, it is possible that not even every RLC member would be able to purchase one car during the 24-hour Priority Window if there were a greater number of members ordering cars than the number of cars produced. All items are limited in production and available on a first-come, first-served basis (even to RLC members).
   
   
3. Hot Wheels Red Line Club members can participate in the RLC™ Rewards program. This program includes the Red Line Club Rewards Priority line of cars. All year, whenever you order any of our HWC™ Neo-Classics™ and/or Real Riders® Series cars during the RLC 24-hour Priority Window, you will earn Rewards Points for each of these cars you buy. You will also earn Rewards Points for each car you buy from the four RLC Exclusive sELECTIONs cars created this year. Additionally, we may -- at our discretion -- choose to issue points for other items we offer during the year. You will later have the opportunity to cash in the Rewards Points you accumulate to order exclusive RLC Rewards Priority Cars. At the end of the year, each of these cars will be made to order, similar to the sELECTIONs vehicles.
4. Hot Wheels Red Line Club members will have access to members-only sections of the HWC site. In addition to exclusive Hot Wheels Red Line Club Sneak Peeks (exclusive photos), the site will feature exclusive articles and interviews initially available to Hot Wheels Red Line Club members but not the broader HWC community.
5. Finally, we anticipate that Hot Wheels Red Line Club members will have access to other special features on the site. We will do our best to explain any new features to you if and when they become available.

MEMBERSHIP TERM

How long is the membership valid?

Regardless of when you purchase your membership during the year, all memberships will expire on December 31, 2010 (unless otherwise specified). Beginning late in 2010, plans for the 2011 calendar year memberships will be announced and members may decide whether or not to pay the annual fee for the 2011 membership.

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